When do we collect your information?
We collect personal information about you when you interact with us directly, for example: when you ask about our activities, make a referral for our services, register with us for an online service, make a donation to us, register for or attend an event, engage with us on social media, order products and services (including registering for email newsletters), apply for a job or volunteering opportunity, or otherwise give us personal information.
We will request personal information when someone makes a referral for our services. We will ask for details about individuals’ experiences and circumstances, which is information that we require in order to understand a child or young person’s bereavement needs and to respond to requests for support.
We collect information when you interact with us through third parties. This could be if you provide a donation through a third party such as Virgin Money Giving or one of the other third parties that we work with and provide your consent for your personal information to be shared with us.
We encourage professionals working with bereaved children and young people to contact us if they have any concerns. We ask professionals to ensure that they have family consent before they share their personal information with us.
If you do nothing other than read pages or download information from our website, we may gather information about this use, such as which pages are most visited and which products or downloadable documents are of most interest. This information can be used to help us improve our website and services and ensure we provide you with the best service. Wherever possible, the information we use for this purpose will be aggregated or anonymised i.e. it will not identify you as an individual.