Please note: we are only able to support young people up to their 18th birthday who live in Norfolk
We have recently changed our referral process:
We no longer have an online referral form for professionals. Instead, please call us on 01603 431 788 to make a referral. We have Child Bereavement Support Workers on duty between:
Monday 9:30am – 4:30pm
Tuesday 9:30am – 4:30pm
Wednesday 1:30pm – 4:30pm
Thursday 9:30am – 4:30pm
Friday 9:30am – 4:00pm
We are closed on bank holidays and at weekends.
This will allow us to discuss the referral with you, and to make an assessment of whether Nelson’s Journey is the appropriate service for the current needs of the child / young person. If it is not, we will suggest other services which may be able to support them.
To help us make this assessment, please have as much information as possible to hand when you call. For example, the person who died, when they died, the cause of their death and the effect this is having on the child / young person.
If Nelson’s Journey support is felt to be appropriate, we will then send an email or letter to the family. This will inform them that you have referred their child / young person to us, and explain that we now need them to call us themselves.
We understand this may be difficult for some families and we can discuss how to help with this when you refer them. When the parent / carer calls us, we will discuss the concerns they have about their child, and assess which Nelson’s Journey services are appropriate. This does not necessarily mean they will see one of our Child Bereavement Support Workers in person – we also provide a telephone support line where this is felt to be most appropriate at that stage.
Thank you for your understanding – these changes will help us to use our service and resources as effectively as we can.