Please note: we are only able to support young people up to their 18th birthday who live in Norfolk
We welcome referrals from any professional working with a child. We have slightly changed our referral process recently – we no longer have an online referral form for professionals so instead please call us on 01603 431 788 to make a referral. We can then discuss the child’s needs in detail with you, and to discuss how we might be able to help. We can also suggest other services which may be able to support them. We have Child Bereavement Support Workers on duty between:
Monday 9:30am – 4:30pm
Tuesday 9:30am – 4:30pm
Wednesday 1:30pm – 4:30pm
Thursday 9:30am – 4:30pm
Friday 9:30am – 4:00pm
We are closed on bank holidays and at weekends.
Please have as much information as possible to hand when you call. For example, the person who died, when they died, the cause of their death and the effect this is having on the child / young person.
If Nelson’s Journey support is felt to be the appropriate service for them, we will then send an email or letter to the family. This will inform them that you have referred their child / young person to us, and explain that we now need them to call us themselves.
We understand this may be difficult for some families and we can discuss how to help with this when you refer them. When the parent / carer calls us, we will discuss the concerns they have about their child, and assess which Nelson’s Journey services are appropriate. This does not necessarily mean they will see one of our Child Bereavement Support Workers in person – we also provide a telephone support line where this is felt to be most appropriate at that stage.
Thank you for your understanding – these changes will help us to use our service and resources as effectively as we can.